Frequently Asked Questions
How do I book an appointment?
Routine appointments can be made well in advance to enable us to offer you an appointment at a time which is suitable to your requirements. Should you require a specialised service such as a mirena coil/implanon insertion or surgical procedure please inform our receptionist as she may need to make more time available to you for your particular needs.
While you are free to attend any of the doctors in the practice, it is often best to follow illnesses through with the same doctor, where possible. If the doctor of choice is not available you could see one of the other doctors or wait until your own doctor is available.
If you cannot keep an appointment, please inform us as soon as possible as another patient may be able to avail of this appointment.
If the problem is urgent please contact reception and we will do our best to assist you.
At times a consultation may overrun for example in emergency cases or with very ill patients. Please be patient with us, as you maybe the patient requiring an extended consultation at some time.
What are your opening hours?
Our Opening Hours are:
- Monday:9:00am – 5:00pm
- Tuesday:9:00am – 7:00pm
- Wednesday:9:00am – 5:00pm
- Thursday:9:00am – 5:00pm
- Friday:9:00am – 5:00pm
Do you have out of office hours?
If you become unwell outside of clinic hours and need to be seen urgently by a doctor please call the surgery number and you will be advised of the appropriate number to call.
If you need an urgent doctor appointment after 7pm on weekdays and over the weekend you can avail of Doctor on Duty service by calling (01) 4539333.
How do I register with the practice?
Registration with Bray Family Practice as a private patient can be arranged by calling to reception in person or by phone; lines are open between 9.00am-5.00pm – Tel: 01 2860172
If you are eligible for a Medical Card, you must first complete the application form and return it to our receptionist. Existing patients of the practice can leave completed medical card application forms at our reception. They will be signed by one of the GPs and available for collection the following day. New patients to the practice must attend for consultation with a GP prior to submitting the medical card application.
Further information on eligibility for medical cards can be found at www.medicalcard.ie
How do I order a repeat prescription?
If you need a repeat prescription please call our reception staff to place an order of the medication you require or preferably drop in a list of the medication you require. 48 hours notice is needed for all repeat prescriptions, this allows the doctor time to check the prescription and ensure your records are updated accordingly.
All patients on long term medication should be seen regularly by the doctor. You may be requested to make an appointment with the doctor prior to getting a repeat prescription if you have not been reviewed within the past 6 months.
How do I get my test results?
Most test results are best discussed at follow-up appointments in person with the doctor. However if this is not possible or not necessary, it is the patients responsibility to phone for his or her results. Do not presume if you have not heard from the doctor that your test result is normal. If your GP decides telephone follow-up is suitable, you must phone the practice nurse on ( ), if the nurse is unable to take the call you will be asked to leave your name, date of birth and telephone number so the nurse can contact you with your results.
How do I get a form filled?
If you require the doctor to write a letter or fill in a form, this may require an appointment with your GP, our reception staff will be able to advise you on this. If an appointment is not necessary please allow 2 working days for completion. There is a standard administrative fee to be paid when collecting your completed form or letter from reception. Some forms involve greater administration or medico-legal responsibility, in these cases a greater fee applies.
How do I pay for medical services?
Private patients are asked to pay at each consultation. Information on consultation fees and fees for specialized services are available from reception.
General medical care and some select specialized services are free to medical card holders. Reception staff can advise.
Visitors from EU countries are entitled to emergency care without charge provided they have a European Health Insurance Card from their own country, valid at the time of their visit. Please present your European Health Card at the practice reception before your consultation.
How do I arrange a home visit?
Wherever possible we encourage patients to attend the surgery as most likely you will be seen faster than waiting at home and with more medical equipment and medication to hand for use if necessary. If, however, you cannot attend the practice and need a doctor to call to your home, a visit may be arranged by phoning our reception before 12pm and outlining the problem so the details can be passed on to a doctor, who will return a telephone call first to discuss your concerns further. Following a conversation with the doctor, it may be agreed that a home visit in necessary.
A home visit will be provided for patients who are terminally ill or who are truly housebound.
Patients with severe chest pain, severe shortness of breath, severe allergic reaction, collapse or loss of consciousness, the best approach is to call an ambulance on 999 or 112